FAQ
What types of payments do we accept?
We accept Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, PayPal and Klarna.
Available payment methods may vary depending on your location and eligibility.
How can I modify or cancel my order?
If you need to modify your order, please contact us at hello@liaswimwear.com and we’ll do our best to help.
If you wish to cancel your order, please email us at hello@liaswimwear.com before it has been dispatched. Once your order has been shipped, we’re unable to cancel it.
How long will my order take to arrive?
Orders are processed and shipped Monday to Friday, excluding public holidays. Most orders placed before 12 PM (CEST) are prepared and dispatched on the same business day. During periods of high demand, processing may take longer, so we recommend allowing 2–3 business days for your order to be prepared before shipment.
All orders are shipped through Mail Boxes Etc. (MBE), which works with leading carriers such as Correos, UPS, DHL, FedEx and TNT, selecting the most suitable option for each destination.
Once dispatched, estimated delivery times are:
- Mainland Spain: 24–72 hours.
- Balearic and Canary Islands: 2–3 business days.
- Europe: 3–7 business days.
- Internationals: 5-10 business days.
For selected destinations, express shipping options are also available to help ensure your order arrives on time.
Please note that delivery times are estimates and may vary depending on the destination. Occasional delays may occur due to customs clearance or circumstances beyond our control.
How can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking number. If you haven’t received it, please email us at hello@liaswimwear.com
What does pre-order mean? Can I cancel a pre-order?
A pre-order item is one that can be purchased before it’s in stock. You can cancel your pre-order any time before it has been processed. To do so, simply email us at hello@liaswimwear.com
I ordered an in-stock set along with a pre-order item. Will they ship separately?
We’ll ship your order once all items are available. If you’d prefer to receive the available items first, just email us at hello@liaswimwear.com
Will I have to pay customs duties or import taxes when I receive my order?
For all the countries, the customer is responsible for duties, customs fees and import taxes.
Lia has no control over the charges applied by each country’s customs authorities, and we cannot inform you of the exact amount, as this varies by country and is not calculated at checkout.
If you have any doubts about potential charges, we recommend contacting your local customs office.