FAQ

 

What payments methods dos Lia accept?

Currently we accept Credit Card Payments, Paypal or X . If you would like to arrange payment via another method, we are happy to try and assist your request.

Please contact us directly at hello@liaswimwear.com to arrange this.

 

Is it save to purchase online from the Ecommerce? 

Absolutely! LIA is based in Barcelona and Andorra, managed and run by spanish people. Lia uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.

However, if you are still concerned with placing your order, please contact hello@liaswimwear.com and we will contact you regarding an alternative method to place your order!

 

How can I change or cancel my order?

If you need to make any changes to your order, please contact us at hello@liaswimwear.com within 4 hours of placing your order. We will not be able to make any changes beyond that period.

 

How long does it take my order to arrive?

Lia uses GLS for the Spanish territory and UPS for the rest of the orders. We generally deliver all orders within 2-5 working days.

There may be the occasional delay due to Customs Clearance processes which are out of our control.

 

How can I track my order?

Once your order is shipped, we will send you an email including a tracking number. If you have not received this email, please email us at hello@liaswimwear.com

 

What is a pre-order item? Can i cancel my pre-order?

A Pre-order item is one that you order before we have it in our inventory. You may cancel until the time your order has been processed. To cancel, please email us at hello@liaswimwear.com

 

I ordered an available set with a pre-order, will they ship separately?

We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, please email us at hello@liaswimwear.com

 

Will i have to pay any dutties and taxes on top of my order?

You will be liable for all import duties, customs and taxes. These will be due at the point off, or after delivery.

Please be aware that Lia does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.

Since these fees are not computed nor applied to orders by Lia, please contact your local customs office to find out more information if you are unsure of the charges.